Privacy Policy

1. Introduction

At Café Lamhey, we believe that privacy is just like a perfectly balanced cup of coffee: it requires careful preparation, the best ingredients, and total respect for the customer. We are committed to safeguarding the privacy of our website visitors, café guests, startup community members, and workspace bookers.

This Privacy Policy explains how we collect, process, and protect your personal information when you use our website, book workspace seats, place orders for delicious treats, or contact us through our website. By using our services, you consent to the data practices described in this statement.

2. Information We Collect

To provide a seamless, comfortable workspace and delivery experience, we collect specific personal details. This information is provided voluntarily by you during interactions on our website:

• Contact Details: Your name, email address, telephone number, and delivery/billing address.
• Workspace Bookings: Requested seat number, booking date, time slots, duration, and any special requirements/messages.
• Cafe Orders & Cart Items: Items in your cart, selected delivery option (pickup or home delivery), and preferences.
• Communications: Any message, feedback, or inquiry you send to us through our Connect page or newsletter subscriptions.

3. How We Use Your Information

Your details are used exclusively to brew a personalized, high-quality experience for you. Specifically, we process your information for:

• Workspace Management: Processing your seat reservations, coordinating calendar bookings, and sending confirmation notifications.
• Order Fulfillment: Preparing your orders, arranging delivery/pickup, and managing transaction logs.
• Customer Support: Responding to inquiries from the Connect form and getting in touch for booking changes.
• Security & Authentication: Verifying user actions, managing logins for bloggers, and ensuring a safe browsing environment.
• Brew Updates: Sending occasional newsletters and notifications about exclusive offers, if you have opted in.

4. Sharing Your Data

We values your trust. We do not sell, rent, or trade your personal information to third parties.

We only share necessary information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (such as hosting providers and payment processors). These partners are obligated to keep your data strictly confidential and secure.

5. Security & Payment Protection

Security is our utmost priority. We employ robust technical and organizational measures to prevent unauthorized access, alteration, or distribution of your personal data.

Razorpay Payment Gateway: For processing online payments (for workspace bookings and cafe orders), we use Razorpay. All transaction details are processed over secure SSL connections. We do not store or see your credit/debit card numbers or bank account details on our servers. Razorpay processes and verifies payment status securely under strict industry compliance standards.

6. Cookie Consent

Café Lamhey uses cookies and similar tracking technologies to store your shopping cart contents, remember your workspace selections as you proceed to checkout, and understand how visitors interact with our pages. For details on the cookies we use and how to manage them, please visit our dedicated Cookie Policy.

7. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal data, feel free to drop by our Chandigarh location or reach out to us digitally:

• Email: support@cafelamhey.com
• Phone: +91 9815126752
• Online: Fill out the form on our Connect page.